Step 1. Take a picture(or better a video) of the damaged product
Step 2. Contact us through our website CONTACT US section and submit the form with your message, or send us an email directly at support@tecelks.com
Step 3. Our customer service team will contact you within 1 business day if not sooner. We will confirm with you of the issue you are experiencing and provide a good solution
Step 4. Once we confirmed the issue with you and it is covered within our warranty policy, we will ship you the replacement ASAP